Privacy policy
Privacy Policy
Last updated: October 29, 2025
Lee Laa Lou operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). Lee Laa Lou is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.
Personal Information We Collect or Process
“Personal information” (data that identifies you or can reasonably be linked to you) may include:
- Contact details: name, address, billing/shipping address, phone number, email
- Financial information: credit/debit card info, payment details, transaction information
- Account information: username, password, security questions, preferences, settings
- Transaction information: items viewed, added to cart or wishlist, purchased, returned, exchanged
- Communications with us: customer support inquiries, messages, feedback
- Device information: device, browser, network info, IP address, unique identifiers
- Usage information: how and when you interact with our Services
Personal Information Sources
- Directly from you (account creation, transactions, communications)
- Automatically via the Services (device data, cookies, similar technologies)
- From our service providers (IT, payment processing, analytics, shipping)
- From our partners or other third parties
How We Use Your Personal Information
- Provide, Tailor, and Improve Services: Process payments, fulfill orders, remember preferences, manage accounts, arrange shipping, facilitate returns/exchanges, recommend products.
- Marketing and Advertising: Send promotional communications via email, text, postal mail, or show ads based on activity.
- Security and Fraud Prevention: Authenticate accounts, detect fraud, protect public safety, secure Services.
- Communicating with You: Respond to support inquiries and maintain business relationships.
- Legal Reasons: Comply with laws, respond to legal requests, enforce policies.
How We Disclose Personal Information
- With Shopify, vendors, and third parties performing services on our behalf (IT, payment, analytics, shipping).
- With business and marketing partners for advertising and marketing services, in accordance with their privacy notices. You may opt out of targeted ads.
- When you direct or consent to share information (shipping, social media logins).
- With affiliates or within our corporate group.
- In connection with mergers, acquisitions, legal obligations, or enforcement of policies.
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Marketplace Third-Party Sellers: Some products are sold and fulfilled by independent sellers. To process your order, provide support, and keep you informed, we may share your name, email, shipping information, and order details. Sellers may use this info for:
- Responding to inquiries or issues related to your purchase
- Providing product updates or notifications
- Marketing communications related to their products or services
Relationship with Shopify
The Services are hosted by Shopify, which collects and processes personal information to provide and improve the Services. Information submitted may be shared with Shopify and third parties in other countries. Shopify may also use your interaction data for enhanced features. Learn more at Shopify Consumer Privacy Policy.
Third Party Websites and Links
Links to third-party sites are provided for convenience. We are not responsible for their privacy practices or content. Information shared on public or semi-public platforms may be visible to others.
Security and Retention of Your Information
No security measures are perfect. Your information may not be fully secure in transit. Retention depends on account needs, services provided, legal obligations, dispute resolution, or contract enforcement.
Your Rights and Choices
- Access / Know: Request access to personal information we hold.
- Delete: Request deletion of personal information.
- Correct: Request correction of inaccurate information.
- Portability: Receive a copy or transfer information to another party.
- Opt out of Sale / Targeted Ads: You may opt out of personal information sharing for marketing purposes. Visit Global Privacy Control.
- Communication Preferences: Opt out of promotional emails; account or order updates will still be sent.
International Transfers
Your personal information may be transferred and processed outside your country. Such transfers comply with legal safeguards (e.g., Standard Contractual Clauses). Short reassurance: Your data is protected under recognized international standards.
Changes to This Privacy Policy
We may update this Privacy Policy periodically. Changes will be posted with an updated “Last updated” date.
Contact
If you have any questions or concerns about this Privacy Policy or your personal information, please contact us:
Email: info [at] leelaalou [dot] com
Address: 3-1136 Centre Street, #230, Vaughan, ON, L4J 3M8, CA